This is my personal blog. The views expressed on these pages are mine alone and not those of my employer.

Tuesday, September 23, 2003

"It should be easier - although it may not be in specific cases - for a mutual to be responsive to its customers because it is already responsive to its members and therefore has a corporate culture in which this sort of feedback is welcomed and acted upon." From e-Mutualism or the Tragedy of the Dot Commons.

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